Motorway recovery
What if the vehicle is stopped in a live lane?
A commercial recovery booking does not replace emergency assistance. If you cannot reach relative safety or leave the vehicle safely, call 999 and follow the emergency operator's instructions.

Motorway recovery — planning the work
For motorway recovery, vehicle weight and dimensions are only part of the brief. Steering, braking, wheel movement and loading access influence the recovery method and suitable destination.
More questions
about this service.
What information helps arrange motorway recovery?
State whether you are in a refuge, hard shoulder or live lane. Give the precise position, vehicle details, incident circumstances, damage and access restrictions. Mention any emergency-service involvement. Supply the motorway number, direction of travel, nearest junction and any safely visible location marker.
What should be covered at handover?
Check collection record, vehicle security and receiving arrangements.
Motorway recovery by area
Select a place to view this service for that location. Please provide the postcode when you enquire.